Refunds & Returns
For Non-Customised Items
If you would need to return a non-customised product, you may do so under the following conditions
- Goods must be unused, in new condition, complete and packed in original packaging without having been assembled.
- Goods must be in a saleable condition.
- Goods must be returned to us within 5 days of the date you received them.
- The amount refunded will be after deductions for deliveries and card charges.
Please contact us by email and request a Goods Return Number to facilitate a return.
Custom items or items printed with custom artwork are non-refundable. However we offer a repair or replace guarantee on such items.
Damaged or Faulty Goods
If your goods are delivered damaged or faulty, please sign for them as damaged or unchecked, or refuse to accept delivery.
Please take a picture of the goods and packaging before returning to us as evidence for damage in transit claims. We do not take responsibility for loss or damage in transit for goods being returned. We advise are sent with a reputable courier and full insured.
If goods are damaged in transit on return, the sender will need to make a claim with the courier service used. For this reason, we may reject deliveries to support with any claims.
Refunds will be issued once the returned items have been received and checked. The refund will only be made to the card used to pay for the goods
Your statutory rights are not affected.